KAALVOID — Frequently Asked Questions

🛍️ Orders & Cancellation

1. Can I cancel my order after placing it?
Orders can be cancelled within 48 hours of placing the order, provided there is a valid reason and the order has not been dispatched. Once an order has been dispatched, it cannot be cancelled.

2. Can I cancel a Partial COD order?
Yes, within the applicable 48-hour cancellation period and subject to a valid reason. Once the order is dispatched, it cannot be cancelled.

3. What happens if I refuse a Partial COD order at delivery?
If you refuse a Partial COD order at the time of delivery, the partial payment made while placing the order will not be refunded.

4. Can I cancel a prepaid order?
A prepaid order can be cancelled within 48 hours, subject to a valid reason and provided the order has not been dispatched. Once dispatched, it cannot be cancelled.

💳 Payments

5. What payment options are available?
KAALVOID offers Prepaid and Partial COD payment options, subject to availability for your location/order.

6. What is Partial COD?
With Partial COD, you pay a portion of the order amount upfront while placing the order, and the remaining amount is paid at the time of delivery.

7. Is the Partial COD payment refundable?
No. The partial amount paid upfront is non-refundable if the order is refused or cancelled after the applicable cancellation conditions.

8. Are express shipping charges refundable?
No. Express shipping charges are non-refundable.

📦 Shipping & Delivery

9. How long will my order take to arrive?
Delivery times depend on your location and the shipping option selected. Your estimated delivery time will be provided during the ordering process.

10. How can I track my order?
Once your order has been dispatched, tracking details will be shared with you through your registered contact information.

11. Can I change my shipping address after placing an order?
Contact our support team as soon as possible. Address changes may only be possible if the order has not yet been processed or dispatched.

👕 Products & Sizing

12. How do I choose the right size?
Check the size chart on the individual product page and compare the measurements with a garment that fits you well.

13. Will the product look exactly like the pictures?
We aim to represent our products as accurately as possible. However, slight differences in colour may occur due to lighting, photography, and individual screen settings.

14. How should I care for my KAALVOID products?
Follow the washing and care instructions provided on the garment to maintain the product's fit, colour, and quality.

🔄 Returns & Exchanges

15. What is KAALVOID's return and exchange policy?
Returns and exchanges are available only for eligible products and situations according to our Return & Exchange Policy.

16. What if I receive a damaged or incorrect product?
Contact our support team as soon as possible with your order details and the required proof. Our team will review the issue and guide you through the resolution process.

17. Can I exchange a product for another size?
If size exchange is available for the particular product, you can request an exchange according to our Return & Exchange Policy.

📞 Support

18. How can I contact KAALVOID?
You can contact our support team through the Support section of the KAALVOID website for assistance with orders, products, sizing, returns, and other queries.