Shipping Policy

Effective Date: 01/10/2026
Last Updated: 09/09/2026

This Shipping Policy explains how NDS Digital Private Limited, operating under the brand name KAALVOID, processes, dispatches, and delivers orders placed through www.kaalvoid.com.

By placing an order with KAALVOID, you acknowledge and agree to the terms of this Shipping Policy.

1. ABOUT KAALVOID

Legal Company Name: NDS Digital Private Limited
Brand Name: KAALVOID
Website: www.kaalvoid.com
Business Address: Purani Bazar Road, Near Parvati Vivha Bhawan, Muzaffarpur, Bihar, India – 842001
Customer Support: support@kaalvoid.com
Grievance / Legal: hello@kaalvoid.com

2. SHIPPING WITHIN INDIA

KAALVOID currently ships orders to serviceable locations within India.

International shipping is not available at launch and may be introduced at a later stage.

Shipping availability is subject to the serviceability of the Customer's delivery address through KAALVOID's logistics partner.

3. SHIPPING PARTNER

KAALVOID uses Shiprocket as its shipping and logistics management platform.

Shiprocket may assign shipments to appropriate courier partners based on factors such as:

Delivery location
Serviceability
Shipping service selected
Courier availability
Operational considerations

The courier partner handling a shipment may therefore vary from one order to another.

4. ORDER PROCESSING

Orders are generally processed after successful order placement and, where applicable, successful payment verification.

KAALVOID aims to dispatch orders within:

2–3 working days

from successful order processing.

Processing times may be longer in exceptional circumstances, including:

Product availability issues
Order verification
High-volume sale or launch periods
Public holidays
Operational disruptions
Events beyond KAALVOID's reasonable control

Dispatch refers to the point at which the package has been handed over to the applicable logistics partner.

5. DELIVERY TIMELINES

Delivery time depends primarily on the Customer's location and the shipping service selected at checkout.

Standard Shipping

Estimated delivery time will depend on the destination and courier service available for that location.

Express Shipping

Where express shipping is available, customers may select it at checkout.

Orders placed using express shipping are intended to reach the destination faster than standard shipping, subject to courier serviceability and operational conditions.

The exact delivery estimate applicable to an order will be displayed or communicated during the purchase process where available.

Important

Delivery timelines are estimates and not guaranteed delivery dates.

Actual delivery may be affected by:

Destination
Courier operations
Weather
Public holidays
Remote-area delivery
Traffic or transportation disruptions
Natural disasters
Government restrictions
Strikes
Other circumstances beyond KAALVOID's reasonable control

6. SHIPPING CHARGES

Applicable shipping charges will be displayed during checkout before the order is completed.

Shipping charges may vary based on factors including:

Delivery location
Shipping service selected
Order or package characteristics
Promotional offers
Express shipping selection

Where an express shipping option is selected, the applicable additional express shipping charge will be displayed before payment.

7. TRACKING YOUR ORDER

Once an order has been dispatched, the Customer may receive shipment information such as:

Courier partner
Tracking number
Tracking link

Tracking information may also be made available through the order status or communication provided by KAALVOID.

Customers are encouraged to use the tracking information to monitor the progress of their shipment.

8. DELIVERY ATTEMPTS

The courier partner may make multiple delivery attempts depending on its operational procedures and the destination.

Customers should ensure that:

The delivery address is accurate and complete.
The provided mobile number is reachable.
Someone is available to receive the package where required.
Any delivery communication from the courier is responded to promptly.

KAALVOID is not responsible for delays caused by incorrect or incomplete information supplied by the Customer.

9. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing an accurate delivery address, including:

Full name
House/building details
Street/locality
City
State
PIN code
Valid mobile number

If an order cannot be delivered because the Customer provided an incorrect, incomplete, or otherwise insufficient address, KAALVOID may not be responsible for the resulting delay, failed delivery, or RTO.

10. RETURN TO ORIGIN (RTO)

An order may be returned to KAALVOID as Return to Origin (RTO) where delivery cannot be completed.

Circumstances may include:

Customer refusing delivery
Customer being unavailable
Incorrect or incomplete address
Repeated failed delivery attempts
Customer not responding to delivery communications
Other circumstances resulting in unsuccessful delivery

Repeated RTOs may result in restrictions on the Customer's future COD eligibility.

11. COD AND ORDER REFUSAL

KAALVOID may offer partial COD to eligible customers, locations, or orders.

A Customer may refuse a COD order at the time of delivery.

However:

Partial COD Charges

Any partial COD amount or applicable COD charges already paid by the Customer are non-refundable solely because the Customer refuses or does not accept the order, subject to applicable law.

Express Shipping Charges

Where the Customer selected and paid for express shipping, the express shipping charges will not be refunded solely because the Customer refuses the order at delivery, subject to applicable law.

12. REPEATED COD CANCELLATIONS OR REFUSALS

KAALVOID may restrict COD access for Customers who repeatedly cancel, refuse, or fail to accept COD orders.

After approximately 2–3 COD cancellations or refused deliveries, KAALVOID may disable COD for that Customer and require future orders to be placed using prepaid payment only.

Where a Customer subsequently attempts to place a COD order after repeated cancellations, KAALVOID may contact the Customer to verify the order and request payment before dispatch.

The order will be dispatched only after the required payment has been successfully received.

If the requested payment is not completed, KAALVOID may automatically cancel the order.

This process is intended to reduce repeated failed deliveries and RTO-related operational losses.

13. DAMAGED OR TAMPERED PACKAGE

Customers are advised to inspect the package at the time of delivery.

If a package appears visibly damaged, tampered with, or significantly compromised, the Customer should, where reasonably possible:

Document the condition of the package.
Take photographs or video evidence.
Contact KAALVOID at support@kaalvoid.com as soon as possible.

Claims concerning damaged or incorrect Products will be handled according to the Refund, Return & Exchange Policy.

14. WRONG PRODUCT OR MISSING ITEM

If a Customer receives:

A wrong Product
A wrong size or variant
A missing item
A Product that appears damaged or defective

the Customer should contact:

support@kaalvoid.com

within the period specified in the Refund, Return & Exchange Policy.

Customers may be asked to provide photographs, videos, packaging information, order details, or other evidence needed to investigate the issue.

15. DELIVERY TO REMOTE OR HARD-TO-SERVICEABLE AREAS

Some locations may have limited or extended courier coverage.

Where a PIN code or address is not serviceable, KAALVOID may be unable to fulfil the order to that location.

Where reasonably possible, KAALVOID may notify the Customer and provide the applicable cancellation and refund process.

16. DELIVERY DELAYS

KAALVOID makes reasonable efforts to ensure timely dispatch and delivery, but delivery is partly dependent on third-party logistics providers.

KAALVOID cannot guarantee an exact delivery date.

Where a shipment is delayed, Customers may contact:

support@kaalvoid.com

KAALVOID may coordinate with the applicable logistics partner to seek an update or resolution.

17. FORCE MAJEURE

KAALVOID will not be responsible for delivery delays caused by circumstances beyond its reasonable control, including but not limited to:

Natural disasters
Severe weather
Floods
Fire
War
Government restrictions
Strikes
Public emergencies
Widespread technical failures
Transportation disruptions
Logistics network interruptions
Other unforeseen events

In such circumstances, delivery timelines may be extended.

18. INTERNATIONAL SHIPPING

KAALVOID currently does not offer international shipping at launch.

International shipping may be introduced in the future.

Where international shipping is introduced, additional terms relating to:

Shipping charges
Customs duties
Import taxes
Delivery timelines
Country-specific restrictions
Returns and exchanges

may apply and will be communicated separately.

19. SHIPPING AND CANCELLATION RELATIONSHIP

For prepaid orders, customers may request cancellation within 24–48 hours of placing the order, provided the order has not already been dispatched.

Once the order has been dispatched, cancellation requests will not ordinarily be accepted.

For complete cancellation conditions, please refer to the Cancellation Policy.

20. SIZE ISSUES AFTER DELIVERY

A Customer who experiences a size issue may request an eligible size exchange in accordance with the Refund, Return & Exchange Policy.

The availability of an exchange depends on the requested size being available and the Product satisfying the applicable exchange conditions.

The Product's hand tag must not have been removed, along with any other conditions specified in the Refund, Return & Exchange Policy.

21. CUSTOMER RESPONSIBILITY

Customers are responsible for:

Providing accurate delivery information.
Selecting the appropriate size before ordering.
Being available to receive the shipment.
Responding to reasonable courier communication.
Tracking the shipment using the information provided.
Raising delivery concerns within the applicable policy timelines.

22. CONTACT US

For shipping-related questions, delivery concerns, tracking issues, or other shipping support, contact:

KAALVOID
NDS Digital Private Limited

Email: support@kaalvoid.com

Website: www.kaalvoid.com

Address:
Purani Bazar Road, Near Parvati Vivha Bhawan
Muzaffarpur, Bihar, India – 842001

23. CHANGES TO THIS SHIPPING POLICY

KAALVOID may update this Shipping Policy from time to time to reflect changes in:

Shipping partners
Delivery services
Shipping charges
Operational processes
Website functionality
Applicable laws or regulations

The updated version will be published on www.kaalvoid.com with a revised Effective Date or Last Updated date.

24. ACKNOWLEDGEMENT

By placing an order through www.kaalvoid.com, the Customer acknowledges that they have read and understood this Shipping Policy and agree to the applicable shipping terms, subject to applicable law.