Refund, Return & Exchange Policy

Effective Date: 01/10/2026
Last Updated: 09/09/2026

This Refund, Return & Exchange Policy explains the conditions and process applicable to returns, size exchanges, and refunds for products purchased through www.kaalvoid.com.

This Policy applies to products sold by NDS Digital Private Limited under the KAALVOID brand.

1. ABOUT KAALVOID

Legal Company Name: NDS Digital Private Limited
Brand Name: KAALVOID
Website: www.kaalvoid.com

Business Address:
Purani Bazar Road, Near Parvati Vivha Bhawan
Muzaffarpur, Bihar, India – 842001

Customer Support: support@kaalvoid.com
Grievance / Legal: hello@kaalvoid.com

2. RETURN WINDOW

KAALVOID accepts eligible return and exchange requests within:

10 days from the date of delivery

A request submitted after the applicable 10-day period may not be accepted.

Customers are advised to inspect their Product promptly after delivery.

3. WHEN CAN YOU REQUEST A RETURN OR EXCHANGE?

Eligible requests may be made in situations including:

Wrong Product Received

Where the Customer receives a Product different from the Product ordered, such as an incorrect design, colour, or size.

Damaged Product

Where the Product is received damaged.

Manufacturing Defect

Where the Product has a genuine manufacturing defect.

Size Exchange

Where the Customer needs a different size of the same Product, subject to availability and the conditions set out below.

4. CHANGE OF MIND RETURNS

KAALVOID does not accept returns or refunds solely because a Customer has changed their mind.

This includes situations where the Customer:

Does not like the Product after receiving it.
Decides they no longer want it.
Changes their personal style preference.
Orders a Product and later decides not to keep it.

Customers are therefore encouraged to review the product details and size information carefully before placing an order.

5. SIZE EXCHANGE POLICY

KAALVOID may provide a size exchange for an eligible Product.

A size exchange is subject to:

The request being submitted within 10 days of delivery.
The requested replacement size being available.
The Product being unused.
The Product being unwashed.
The Product being unworn.
The hand tag remaining attached and not removed.
Original tags and packaging being retained in the condition required by KAALVOID.
The Product not showing signs of damage, alteration, staining, odour, or other use.

Important

Size exchange is for the same Product in another available size.

Changing the Product, design, colour, or style may not be treated as a size exchange.

6. CONDITION OF PRODUCTS FOR RETURN / EXCHANGE

To qualify for a return or exchange, the Product should generally be:

Unworn
Unwashed
Unused
Undamaged
Free from stains, marks, perfume, body odour, or other signs of use
In its original condition
With the hand tag still attached
With original tags and packaging where applicable

KAALVOID may reject a request where inspection indicates that the Product has been used, washed, altered, damaged, or otherwise does not meet the return/exchange requirements.

7. PRODUCTS THAT MAY NOT BE ELIGIBLE

A return or exchange may be rejected where:

The Product has been worn or washed.
The hand tag has been removed.
The Product has been altered or modified.
The Product has stains, marks, odour, or other signs of use.
The Product is damaged after delivery due to Customer handling.
The request is made after the 10-day eligibility period.
The Product is returned without required tags, packaging, or other applicable items.
The request is based solely on change of mind or personal preference.

Where a Product is expressly marked as final sale or non-returnable/non-exchangeable, additional restrictions may apply, subject to applicable law.

8. HOW TO REQUEST A RETURN OR EXCHANGE

Customers should contact KAALVOID at:

support@kaalvoid.com

The request should include:

Order number
Customer name
Registered mobile number
Email address used for the order
Product name
Reason for return or exchange
Requested replacement size, where applicable

For damaged, defective, or incorrect Products, KAALVOID may request clear photographs or videos showing the Product and its packaging.

Customers should not send the Product back before receiving return/exchange instructions from KAALVOID.

9. QUALITY INSPECTION

Returned Products may be inspected by KAALVOID or its designated quality-control team.

The purpose of inspection may include verifying:

Product condition
Tags and hand tag
Product identity
Manufacturing defect
Damage
Signs of use or washing
Compliance with this Policy

Approval of a return, exchange, or refund is subject to the Product satisfying the applicable conditions.

10. EXCHANGE PROCESS

If a size exchange is approved:

KAALVOID will arrange or provide instructions for return of the original Product.
The returned Product will be inspected.
If the Product satisfies the applicable conditions, the replacement size will be processed, subject to availability.
The replacement Product will be dispatched according to the applicable shipping process.

If the requested replacement size is unavailable, KAALVOID may provide the applicable alternative resolution in accordance with its policy and applicable law.

11. REFUNDS

Where a refund is approved under this Policy, the refund will be made to the:

Original Payment Method

KAALVOID does not ordinarily issue approved refunds as cash or unrelated third-party transfers.

The time taken for the amount to appear in the Customer's account may vary depending on the payment method, payment gateway, bank, or financial institution.

12. REFUND FOR WRONG, DAMAGED OR DEFECTIVE PRODUCTS

Where KAALVOID confirms that a Customer received:

The wrong Product,
A Product damaged before or during delivery, or
A genuine manufacturing defect,

KAALVOID may provide an appropriate resolution, which may include replacement, exchange, or refund, depending on the circumstances and applicable law.

Customers may be required to provide photographic or video evidence before the claim is approved.

13. REFUNDS FOR SIZE ISSUES

A size issue is ordinarily handled through an eligible size exchange, subject to availability and the conditions in this Policy.

A size issue does not automatically create a right to a cash refund where an eligible exchange is available.

14. RETURN / EXCHANGE SHIPPING

The applicable shipping process for a return or exchange will be communicated by KAALVOID after the request is reviewed.

Where the issue is attributable to KAALVOID, such as an incorrect Product being sent or a confirmed manufacturing issue, KAALVOID may arrange or bear the applicable return logistics cost, subject to the circumstances.

Where an exchange is requested solely because of a Customer's selected size, the applicable exchange/shipping charges, if any, will be communicated to the Customer before processing.

15. EXPRESS SHIPPING CHARGES

Where a Customer selected and paid for express shipping, the express shipping charge relates to the selected delivery service.

Such charges are not automatically refundable merely because the Customer later requests an exchange or because the Customer refuses a shipment.

Refundability will depend on the reason for the return/cancellation and the applicable provisions of this Policy and the Shipping Policy.

16. COD AND REFUSED ORDERS

KAALVOID may offer partial COD to eligible customers and locations.

If a Customer refuses a COD shipment at the time of delivery:

The order may be treated as a failed delivery/RTO.
Any partial COD charges already paid will not be refundable solely because the order was refused.
Any express shipping charges already paid will not be refundable solely because the order was refused.

Repeated COD refusals may result in COD being removed from the Customer's future orders.

The detailed COD and RTO conditions are also covered in the Shipping Policy and Terms & Conditions.

17. RTO AND REPEATED COD REFUSALS

Where a Customer repeatedly refuses COD orders or causes repeated RTOs, KAALVOID may:

Restrict COD availability.
Require prepaid payment for future orders.
Contact the Customer to verify a subsequent COD order.
Require full payment before dispatch of a subsequent order.

After approximately 2–3 COD cancellations or refused deliveries, KAALVOID may make prepaid payment the only available payment option for future orders.

18. CANCELLATION AND RETURNS

For prepaid orders, cancellation may be requested within 24–48 hours of placing the order, provided the order has not already been dispatched.

Once the order has been dispatched, it cannot ordinarily be cancelled.

After dispatch, an eligible product issue or size issue may instead be handled under this Refund, Return & Exchange Policy.

A change-of-mind request does not qualify for a return or refund.

Please refer to the Cancellation Policy for complete cancellation terms.

19. NON-DELIVERY OR DELIVERY ISSUES

Where an order is not successfully delivered, Customers should contact:

support@kaalvoid.com

KAALVOID may coordinate with the relevant logistics provider to investigate the shipment.

Issues relating to delivery, tracking, failed delivery, or RTO are governed primarily by the Shipping Policy.

20. RETURN / EXCHANGE APPROVAL

Submission of a return or exchange request does not guarantee approval.

KAALVOID will assess the request based on:

Reason for the request
Date of request
Product condition
Product eligibility
Tags and hand tag
Applicable order information
Quality inspection
Availability of the requested replacement size

KAALVOID will communicate the outcome of the request through the contact information provided by the Customer.

21. FRAUDULENT OR ABUSIVE CLAIMS

KAALVOID reserves the right to investigate suspicious or potentially fraudulent return, refund, or exchange activity.

Where there is reasonable evidence of:

Fraud
Repeated abuse of the return system
False defect claims
Product substitution
Product tampering
Intentional damage
Other misuse of the return/exchange process

KAALVOID may reject the request and take other appropriate action in accordance with applicable law and its Terms & Conditions.

22. CUSTOMER RESPONSIBILITY

Customers are responsible for:

Selecting the correct size before purchase.
Providing accurate delivery information.
Inspecting Products after delivery.
Keeping the hand tag attached when requesting an exchange.
Keeping Products unused and unwashed where a return or exchange is requested.
Submitting requests within the applicable 10-day period.
Providing accurate information and evidence when making a claim.

23. POLICY EXCEPTIONS AND LEGAL RIGHTS

Nothing in this Policy is intended to remove or restrict any rights or remedies that a Customer may have under applicable Indian law.

Where applicable law provides a remedy that differs from this Policy, the applicable legal requirement will prevail to the extent required.

24. CHANGES TO THIS POLICY

KAALVOID may update this Refund, Return & Exchange Policy from time to time to reflect changes in:

Business operations
Product categories
Return procedures
Logistics arrangements
Payment methods
Applicable laws or regulations

The updated version will be published on www.kaalvoid.com with a revised Effective Date or Last Updated date.

25. CONTACT US

For return, exchange, or refund requests:

KAALVOID
NDS Digital Private Limited

Customer Support:
support@kaalvoid.com

Grievance / Legal:
hello@kaalvoid.com

Website:
www.kaalvoid.com

Address:
Purani Bazar Road, Near Parvati Vivha Bhawan
Muzaffarpur, Bihar, India – 842001

26. ACKNOWLEDGEMENT

By placing an order through www.kaalvoid.com, the Customer acknowledges that they have read and understood this Refund, Return & Exchange Policy and agree to the applicable terms, subject to applicable law.