Privacy Policy

Effective Date: 01/10/2026
Last Updated: 09/09/2026

This Privacy Policy explains how NDS Digital Private Limited, operating under the brand name KAALVOID, collects, uses, processes, stores, and protects information when you visit or use www.kaalvoid.com, place an order, contact us, or otherwise interact with KAALVOID.

By using our Website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT KAALVOID

Legal Company Name: NDS Digital Private Limited
Brand Name: KAALVOID
Website: www.kaalvoid.com
Business Address: Purani Bazar Road, Near Parvati Vivha Bhawan, Muzaffarpur, Bihar, India – 842001
Customer Support Email: support@kaalvoid.com
Grievance / Legal Email: hello@kaalvoid.com

Throughout this Privacy Policy, “KAALVOID,” “we,” “us,” and “our” refer to NDS Digital Private Limited.

2. INFORMATION WE COLLECT

We may collect information that you provide directly to us when using our Website or purchasing our Products.

This may include:

- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- Order details
- Products purchased
- Product size and variant selected
- Payment and transaction information necessary to process an order
- Information provided when contacting customer support
- Information submitted for returns, exchanges, cancellations, refunds, or complaints
- Reviews, feedback, photographs, testimonials, or other content you voluntarily submit

We seek to collect information that is reasonably necessary for providing our services and operating our business.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit or use our Website, certain technical information may be collected automatically through Shopify, cookies, analytics, security tools, and similar technologies.

This may include:

- IP address
- Browser type
- Device type
- Operating system
- Technical identifiers
- Pages visited
- Products viewed
- Website interactions
- Referring website or source
- Date and time of access
- Information relating to Website performance and security

This information helps us operate, secure, maintain, and improve our Website.

4. HOW WE USE YOUR INFORMATION

KAALVOID may use the information collected for the following purposes:

Order Processing & Fulfilment

To:

- - Process and confirm orders
  - Process payments
  - Prepare and dispatch Products
  - Arrange delivery
  - Provide tracking information
  - Process returns and exchanges
  - Process cancellations
  - Process approved refunds

Customer Support

To respond to:

- - Questions
  - Complaints
  - Product-related concerns
  - Shipping queries
  - Return and exchange requests
  - Other customer-service requests

Website Operations

To:

- - Operate the Website
  - Maintain shopping-cart and checkout functionality
  - Improve Website performance
  - Understand how customers use the Website
  - Improve user experience
  - Troubleshoot technical issues

Fraud Prevention & Security

To detect, investigate, prevent, and address:

- - Fraudulent transactions
  - Suspicious activity
  - Payment abuse
  - Repeated COD cancellations or refusals
  - Repeated RTOs
  - Unauthorized access
  - Security incidents
  - Other unlawful or abusive activity

Marketing

Where permitted by applicable law, KAALVOID may use relevant information to send communications relating to:

- - New product launches
  - Product updates
  - Offers
  - Promotions
  - Brand announcements
  - Other marketing communications

You may opt out of promotional communications using the available unsubscribe mechanism or by contacting us.

5. PAYMENT INFORMATION

KAALVOID uses Razorpay as its payment gateway for processing online payments.

When you make a payment, information necessary to process, authenticate, and complete the transaction may be shared with Razorpay.

Razorpay may process payment and transaction information in accordance with its own privacy policy, security practices, and applicable law.

KAALVOID does not directly store complete payment credentials such as full card numbers, CVV information, or banking passwords.

We may receive limited payment-related information necessary to confirm and reconcile a transaction, such as payment status, transaction reference, or other relevant transaction details.

6. SHIPPING AND LOGISTICS INFORMATION

KAALVOID uses Shiprocket for shipping and logistics management.

To fulfil and deliver your order, necessary information may be shared with Shiprocket and relevant courier or logistics partners.

This may include:

- Customer name
- Mobile number
- Delivery address
- Order details
- Shipment details

This information may be used for:

- Order dispatch
- Delivery
- Shipment tracking
- Delivery communication
- Failed delivery management
- RTO handling
- Customer support relating to shipments

Shiprocket and its relevant service providers may process such information in accordance with their applicable privacy policies and terms.

7. SHOPIFY AND INTEGRATED APPLICATIONS

KAALVOID's online store is operated using Shopify.

Shopify and Shopify-integrated applications may process limited customer, order, technical, or operational information where necessary to provide Website and business functionality.

This may include functions such as:

- Storefront operation
- Checkout
- Order management
- Customer accounts
- Inventory management
- Analytics
- Customer communication
- Website functionality
- Security and fraud prevention
- Other features enabled by KAALVOID

The exact information processed by a particular Shopify-integrated application depends on the application and functionality enabled on our store.

8. COOKIES AND SIMILAR TECHNOLOGIES

KAALVOID may use cookies and similar technologies to:

- Operate essential Website functionality
- Remember preferences
- Maintain shopping-cart functionality
- Improve Website performance
- Understand Website usage
- Analyze customer interactions
- Support relevant marketing activities where applicable

You may be able to manage or disable certain cookies through your browser settings.

Disabling certain cookies may affect the functionality of parts of the Website.

9. HOW WE SHARE INFORMATION

KAALVOID does not sell your personal information as an independent commercial product.

We may share information where reasonably necessary to operate our business and provide services.

This may include sharing information with:

Razorpay for payment processing.

Shiprocket and relevant courier partners for shipping and delivery.

Shopify and enabled Shopify-integrated applications for Website and business operations.

We may also disclose information:

- To professional advisors where reasonably necessary
- To government authorities where required by law
- To courts, regulators, or law-enforcement authorities where legally required
- Where reasonably necessary to detect fraud, protect our rights, or protect the safety and security of our Website, customers, or business

10. DATA RETENTION

KAALVOID may retain personal information for as long as reasonably necessary for legitimate business and legal purposes.

This may include information required for:

- Order records
- Customer support
- Accounting and taxation
- Refund and payment records
- Fraud prevention
- Dispute resolution
- Legal and regulatory compliance
- Enforcing agreements
- Protecting legal rights

Certain information may therefore be retained even after an order is completed or a customer account is closed where retention is reasonably required or legally necessary.

11. DATA SECURITY

KAALVOID takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.

12. CUSTOMER ACCOUNTS

Where KAALVOID provides customer-account functionality, you are responsible for keeping your account credentials and OTPs confidential.

Customers should not share passwords, OTPs, or other authentication information with third parties.

If you believe that your account has been accessed without authorisation, please contact us promptly at:support@kaalvoid.com

13. MARKETING COMMUNICATIONS

Where permitted by applicable law, KAALVOID may send promotional communications through email, SMS, WhatsApp, or other available communication channels.

You may opt out of promotional communications at any time using the unsubscribe option provided in the communication or by contacting:support@kaalvoid.com

Opting out of marketing communications does not prevent KAALVOID from sending essential service-related communications such as:

- Order confirmations
- Payment confirmations
- Shipping updates
- Delivery notifications
- Return or exchange updates
- Important account or transactional information

14. FRAUD PREVENTION AND COD ELIGIBILITY

KAALVOID may use order and transaction information to identify suspicious activity, fraudulent transactions, repeated COD refusals, repeated RTOs, or other patterns that may create operational or financial risk.

Where permitted by applicable law, KAALVOID may restrict COD availability or require prepaid payment for future orders based on previous order behaviour.

Where necessary, KAALVOID may contact a customer to verify a COD order before dispatch.

15. USER REVIEWS, PHOTOS AND FEEDBACK

Customers may voluntarily submit reviews, photographs, testimonials, comments, ratings, feedback, or other content to KAALVOID.

Such information may be used for:

- Customer support
- Product improvement
- Moderation
- Marketing
- Promotional purposes

Any use of such content will be subject to the terms presented at the time of submission and applicable law.

Customers should not submit personal information belonging to another person without appropriate authorisation.

16. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links, integrations, or services provided by third parties.

KAALVOID is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

Customers should review the applicable privacy policies of third-party services before providing personal information to them.

17. CHILDREN'S PRIVACY

KAALVOID does not knowingly seek to collect personal information from children in circumstances where doing so is prohibited by applicable law.

Where parental or guardian consent is legally required for processing a minor's personal information, KAALVOID will follow applicable requirements.

If you believe that a child has provided personal information to KAALVOID in circumstances where it should not have been collected, please contact: hello@kaalvoid.com

18. YOUR RIGHTS AND REQUESTS

Subject to applicable law, you may have rights regarding your personal information, including rights relating to:

- Access
- Correction
- Withdrawal of consent where applicable
- Deletion where legally applicable
- Grievance redressal
- Other rights provided under applicable data-protection law

Requests may be submitted to: hello@kaalvoid.com

We may need to verify your identity before processing certain requests.

Where information must be retained for legal, regulatory, accounting, security, fraud-prevention, or other legitimate purposes, it may not be possible to delete that information immediately.

19. DATA BREACHES AND SECURITY INCIDENTS

If KAALVOID becomes aware of a personal-data security incident requiring action or notification under applicable law, we will take reasonable steps to investigate and mitigate the incident and provide notifications where required by applicable law.

20. INTERNATIONAL DATA PROCESSING

KAALVOID will initially offer shipping within India.

International shipping may be introduced at a later stage.

Certain third-party service providers used by KAALVOID, including technology or platform providers, may process information using systems located outside India.

Where such processing occurs, KAALVOID will take reasonable steps consistent with applicable law and its arrangements with relevant service providers.

21. CHANGES TO THIS PRIVACY POLICY

KAALVOID may update this Privacy Policy from time to time to reflect changes in:

- Our Website
- Our business practices
- Our services
- Technology
- Third-party services
- Applicable laws or regulatory requirements

The updated version will be published on www.kaalvoid.com together with a revised Effective Date or Last Updated date.

22. GRIEVANCE REDRESSAL

For privacy-related questions, complaints, requests, or concerns, please contact:

NDS Digital Private Limited
Brand: KAALVOID

Grievance / Legal Email:
hello@kaalvoid.com

Customer Support Email:
support@kaalvoid.com

KAALVOID will handle privacy-related grievances in accordance with applicable law and its internal grievance-redressal process.

23. CONTACT INFORMATION

NDS Digital Private Limited
Brand: KAALVOID
Purani Bazar Road, Near Parvati Vivha Bhawan
Muzaffarpur, Bihar, India – 842001

Website: www.kaalvoid.com
Customer Support: support@kaalvoid.com
Grievance / Legal: hello@kaalvoid.com

24. ACKNOWLEDGEMENT

By using www.kaalvoid.com, placing an order, creating an account, or otherwise interacting with KAALVOID, you acknowledge that you have read and understood this Privacy Policy.